Complaint Investigation Report

The other five (5) residents revealed they have not observed any bed bugs in their room or heard of other residents have a bed bug infestation. All (12) residents interviewed stated they have not observed mosquitos or other bug infestations in their room or around the facility. For any bug issues facility staff/management is alerted and pest control is scheduled to have each identified room/area with bed bug issue serviced accordingly and immediately. LPA’s records review of Hydrogen Pest Control invoices reflected that since 01/25/2024 the pest control company has conducted seven (7) visits for ongoing treatments in select rooms and common areas. No bed bug activity has been observed, however on 03/11/2024 it was notated that a “minor roach infestation” was observed in kitchen and treated during the visit. Based on information gathered over the course of the investigation, the Department has sufficient evidence to determine this allegation occurred. Therefore, the allegation that “Licensee does not ensure facility is free from bed bugs” has been deemed Substantiated at this time.

Although the allegation as Substantiated, the allegation was cited on a separate report from a separate complaint investigation Complaint Control #29-AS-20230831162522

Exit Interview Conducted and a copy of this report has been issued.