Complaint Investigation Report

LPA’s interview with R1 stated they informed Staff #1 (S1) to make orders on Doordash and authorized S1 to use their credit card. R1 continued to state they only made purchases for themselves and not for any staff. LPA’s interview with S1 stated R1 does not have a phone and R1 would typically write down what they wanted to order on an index card and provide it to S1 to order through Doordash. S1 does not keep R1's credit card info on their phone and they do not order through Doordash for any other resident in care. LPA records review of R1’s Physicians’ Report indicated that R1 is able to manage own cash resources. LPA’s interview with four (4) residents who often get food delivered, revealed that all (4) residents have never had staff purchase anything for them with their own credit card. Each resident also have not witnessed any staff use any residents credit card to make purchases. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “R1 was financially abused while in care", is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.