Complaint Investigation Report

Most residents stated that the most they've had to wait is approximately 10 - 12 minutes. LPA's interview with four (4) staff revealed when a resident requests service either by pulling their emergency cord in their unit or calling the front desk, their goal is to arrive to their unit within 5 to 10 minutes. LPA' records review of facilities response log, Tek-Care report , which logs response times when a resident pulls an emergency cord, the average response time for staff since Jan 01/04/2024 is 05 min and 52 seconds. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff do not respond to resident’s call button in a timely manner” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.