Complaint Investigation Report

195850339-2-6-2025-29-AS-KLOZ-DEC25X-20250228160616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/16/2024 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20241216151032

Staff are not ensuring the facility is free from pests

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding. Upon arrival LPA met with Administrator Rose Anguiano.

On 12/16/2024, Community Care Licensing Division received the above allegation. It was reported that resident #1 had bed bugs at one time (unknown date) and bed bug issue continues; no response or improvement was made by staff. On 12/20/2024, Licensing Program Analyst (LPA) Brian Balisi conducted a complaint visit to investigate the allegation listed above. At approx. 10:50 a.m., LPA Balisi conducted physical plant, interviewed staff, reviewed and obtained copies of pertinent documentation relevant to the investigation. On 02/05/2025, LPA Chochian conducted a subsequent visit. From 10am-11am, LPA and Administrator toured the facility and LPA interviewed ten (10) residents. Residents reported no bed bug activity. Resident #1 denied any bed bug activity in room. Administrator provide records and invoices from Hydrogen Pest Control for the last three months confirming general pest and bed bug prevention treatment conducted. Based on the above information gathered, there is insufficient evidence to support the allegation; therefore, allegation is deemed unsubstantiated at this time. Exit interview held copy of report provided.