Complaint Investigation Report

Interviews conducted with staff and R1 revealed that although R1 is partially blind, R1 ambulates with a walker and can leave facility unassisted. R1 confirmed being able to ambulate without staff assistance however reported R1 could benefit from staff assistance to prevent falls. Records reviewed revealed that R1 was recently admitted to the facility and the preadmission appraisal and assessment conducted by facility staff did not indicate that R1 requires assistance in ambulating. Furthermore, records reviewed and interview with R1 revealed that R1 did not sustain any falls since admission. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Facility staff not assisting resident with ambulating as needed” is deemed UNSUBSTANTIATED at this time.

Regarding Allegations “Facility staff not meeting resident’s showering needs, Facility staff not meeting resident’s need for clean clothing, and Facility staff not meeting resident’s grooming needs”: It was reported that R1 is supposed to get help bathing several times a week but reported that R1 only gets a shower from the facility every two weeks. It was also reported that R1 was observed wearing dirty clothes and had long nails. R1 was interviewed and did not recall how often staff provide bathing assistance. Facility’s Resident bathing schedule reviewed showed that R1 is scheduled for 2 showers a week. According to Administrator and staff showers provided are not documented however if a resident refuses to shower it is documented. No record of R1 refusing showers. Regarding staff not meeting resident need for clean clothing. R1 was interviewed and did not express any concern with laundry services. R1’s was observed in clean clothing during visit; no dirty laundry observed in room. Staff reported that laundry is picked up daily from resident. Allegations was discussed with administrator and staff. In addition, random residents were interviewed. All residents interviewed stated there is sufficient staffing to meet their needs. Residents expressed that they are independent and don’t need assistance from staff. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Facility staff not meeting resident’s showering needs, Facility staff not meeting resident’s need for clean clothing, and Facility staff not meeting resident’s grooming needs is deemed UNSUBSTANTIATED at this time.