Complaint Investigation Report

It was alleged that Staff #1 (S1) has been verbally abusing Client #1 (C1) for about a year since C1’s admission to the facility. During the initial visit on 10/01/2025, LPA interviewed the three (3) clients who were present during the visit and during today’s visit on 12/01/2025, LPA interviewed the one (1) remaining client. Two (2) out of four (4) clients, including C1, stated that S1 yells at them. The clients stated that S1 does not use inappropriate or mean words but that S1’s tone of voice can be loud and mean. The clients stated that S1 yells at them when the clients ask for things, but were unable to elaborate further or provide examples. The other clients had no concerns and stated that S1 gets yelled at by clients when the clients do not get their way. One (1) out of seven (7) staff interviewed stated that S1’s voice can be loud sometimes, and the clients do not like that, but nothing inappropriate has been said to the clients. LPA reviewed S1’s training records which were up to date and C1’s behavior plan dated 08/25/2025 which documents C1’s attention seeking behaviors from staff. S1 stated that they, and other staff, do not tend to clients alone without at least one other staff present. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff speaks inappropriately to clients in care” is deemed UNSUBSTANTIATED at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.