Complaint Investigation Report

Regarding the allegation: Staff are not ensuring a safe environment for resident in care. It was alleged that Resident #1 (R1) felt unsafe due to feeling a hand on their neck while sleeping but when R1 turned on the lights in the room, R1 did not see a person in their room. During the time of the visit, the LPA conducted interviews with five (5) residents, including R1. The interviews revealed that the residents feel safe at the facility and feel well taken care of. No safety concerns were brought up during the resident interviews. Staff interview revealed that staff ensure that front and back doors remain locked. Staff stated that they check on residents every two (2) hours during the night to ensure the wellbeing of the residents. Licensee interview revealed that the facility has cameras in the common areas, and throughout the exterior perimeter of the facility for safety reasons. The Licensee stated that herself and her staff are always checking on the health and safety of all the residents in care. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was issued.