Complaint Investigation Report

Allegation: Staff does not ensure facility is a comfortable temperature.

It was alleged that staff did not ensure the facility was at a comfortable temperature. During the physical plant tour, LPA observed that the wall temperature at the facility was set at 73°F. LPA interview with facility staff revealed that the facility shares a common temperature and did not receive any complaint from any resident about their room temperature because if they did, they would have adjusted the temperature to their preference. LPA interviews with residents revealed that they did not have any problem with the temperature in their respective rooms.

Based on the interview and observation, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff does not prevent resident from getting bitten by bugs.

It was alleged that the facility had bugs that bit the residents. During the facility inspection, LPA inspected all of the residents’ bedrooms and found no signs of bugs. Staff denied seeing bugs in the facility. Interviews with residents revealed that they did not see any bugs at the facility, nor did they experience being bitten by one.

Based on the interview and observation, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff does not ensure to provide hygiene products to resident in care.

It was alleged that the facility does not provide hygiene products to residents in care. During the physical plant tour, LPA observed the facility hallway lock cabinets to be fully stock of hygiene products. Interviewed staff who revealed that there is no shortage of personal or hygiene supplies. Staff informed LPA that they are always provided with a supply of shampoos, soaps, and any required items. Interviews with residents revealed that they have no issue with hygiene products, which facility staff always provide.