Complaint Investigation Report

197609856-9-25-2024-31-AS-NGID-DKGVFB-20250812162336

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/24/2024 and conducted by Evaluator Perchui Khurshudyan

COMPLAINT CONTROL NUMBER: 31-AS-20240924123647

Staff are not providing resident with adequate food and liquids while in care

On 9/25/2024 at approximately 9:45am Licensing Program Analyst (LPA), Perchui Milena Khurshudyan arrived to Westfield Senior Living in response to the above mentioned allegation. Upon arrival LPA met with the facility Administrator and explained the reason for the visit.

It was alleged that facility staff failed to provide adequate food service. To investigate this allegation, LPA conducted a physical plant walk through at 10:15am and observed the refrigerator to be fully stocked with adequate amount of perishable and non-perishable food. Additionally, LPA observed lunch being prepared for the residents, and it was observed to be nutritious. Lastly, LPA conducted interviews with two (2) out of three (3) residents and one (1) family member who was visiting the resident at the time of the visit. Both residents and one family member stated they were happy with the food services and meals they are provided. Based on LPA's observations and interviews, this allegation is deemed Unsubstantiated, at this time.

Exit interview conducted and copy of this report signed and delivered.