Complaint Investigation Report

Staff did not ensure that residents were provided with activities

It is alleged that the staff did not provide residents with activities. LPA conducted interviews with four (4) out of five (5) residents who are able to communicate, Licensee and one (1) staff member, and as well as LPA’s observation at the time of the visit to ensure activities are being held. Information from interviews revealed that since the onset of Covid-19 the facility activities routine changed. Interviews with residents did not show that the facility conducts bingo, exercise, coloring, music, etc. Interview with Licensee and staff revealed that the facility does not provide or offer that many activities since the residents do not seem interested in doing anything. During the initial visit between 9:45 AM to 3:00 PM, LPA did not observe any activities being offered to residents in care. Based on the information obtained through interviews and observation this allegation is deemed to be SUBSTANTIATED at this time.