Complaint Investigation Report

Staff are not following COVID-19 guidelines.

It is alleged that on a visit by NLRC it was observed that facility staff were not wearing mask and were not checking visitors temperatures when they entered the facility. LPA's conducted interviews with staff regarding this allegation from 9:15-9:45am. Information obtained from interviews revealed that since all staff were vaccinated they did not think they needed to wear mask anymore and that they did not check the temperatures of some visitors when they entered the facility. When LPA's entered the facility today LPA's temperatures were taken by facility staff upon entry. Based on the information obtained through interviews this allegation is deemed Substantiated at this time. Deficiency cited on LIC 9099 D.

Cleaning supplies were found in an unlocked cabinet & Facility is in disrepair.

It is alleged that during a visit with NLRC on 9/15/21 that cleaning supplies were found in an unlocked cabinet and that the facility was observed to have rotten wood gutters and old doors sitting on the side of the facility. It was also observed that the facility had old appliances in the backyard such as a washing machine that was not operating. During the physical plant tour which was conducted from 9:00 am through 9:15am LPA's observed the rotten wood gutters. During interviews with facility staff it was found that they did have old washing machine that was not operating along with an old door sitting on the side of the facility. Staff stated they called the City of Los Angeles to pick up the old washer and the door. During the walk through LPA's did not observed the old washer and the old door. Based on the information obtained through interviews both of these allegations are deemed Substantiated. Deficiencies cited on LIC 9099 D.

It is alleged that during a visit with NLRC on 9/15/21 that the food supply was found to be inadequate. It was observed that the food supply was observed to be low for the clients and staff at the facility. During today's visit LPA's checked the facility's food supply and observed there to be a sufficient amount of perishable and non perishable food. During an interview with facility staff they admitted that they had not gone shopping for the week. Based on the information obtained during interviews this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D.