Complaint Investigation Report

(NLACRC) would send the client’s money (P&I) to corporate headquarters in Pennsylvania. Corporate would then send a check to the facility under S1's name, and S1 would need to cash the check for the clients at the facility. S1 opened a checking account to obtain a debit card for the clients for the purpose of paying online clients' insurance bills and purchasing necessary items online. S1 would deposit the P&I cash into S1’s personal account and transfer the money to the client's checking account. Three (3) out of four (4) clients are non-verbal. Interview with one client revealed that S1 manages their Personal and Incidental Allowance funds (P&I), and S1 would purchase all the necessary items the clients want in the facility. Record review revealed that clients at the facility cannot manage their own cash resources. S1 provided the department’s representative with copies of responsible parties/conservatorships that provided permission for S1 to assist with online payments and purchases by using their account.

Although the allegation may have happened or is valid, there is not enough evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .

Exit interview conducted, appeal rights explained, and a copy of this report signed and delivered.