Complaint Investigation Report
Regarding the allegation: Licensee and staff are physically abusing residents in care. It was alleged staff are hitting and abusing clients in care including S1, S2 and S3. To investigate the allegation, LPA attempted interviews with four (4) clients and six (6) staff members. LPA’s interview with C1 and C3 revealed staff have not abused them nor have they witnessed staff abusing other clients in care. C1 stated, “I am happy here and do not want to leave”. LPA attempted to interview C2, but they are non-verbal. LPA attempted to interview C4, but they were not present during LPA’s visit. LPA’s interviews with six (6) staff members revealed they have not abused, nor have they witnessed any staff abusing clients in care. When LPA questioned S1, S2, and S3 regarding the abuse allegations, all three (3) denied the allegations. During LPA’s physical plant tour, LPA observed staff to be assisting C1 with behavioral redirections. LPA observed C2 to be asleep in their bedroom with two (2) staff watching over them. LPA did not observe any bruising on the three (3) clients, nor did they observe C1 and C3 to show signs of distress around the staff members.
Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time
Regarding the allegation: Facility staff do not have background clearances. It was alleged staff are present in the facility without proper background clearance including S4, S5, S6, and S7. To investigate the allegation, LPA conducted a record review of the Department of Social Services Guardian Background Check System and Licensing Information System (LIS). LPA’s record review of both systems revealed all six (6) present staff during today’s visit had approved clearance and associated to the facility. Additionally, LPA’s record review confirmed S4-S7 all had proper background clearance and association to the facility. During LPA’s physical plant tour, LPA did not observe any other individuals other than staff and clients to be present.
Based on record review and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction