Complaint Investigation Report

The investigation revealed the following:

Regarding allegations: Licensee does not ensure facility is free from pests.

On 09/26/23, LPA interviewed staff S1-S5 about the allegation above , all 5 staff agreed the allegation is true, some of the clients room do have bedbugs. The staff also reported they have noticed bed bugs in residents room. LPA interviewed clients C1-C5 all clients stated they observed beg bugs at the facility. During today investigations LPM, LPA and Administrator observed bedbugs in Clients C1, C2 and C3. Based on Observation and interviews there are sufficient evidence to support the above allegation: There is a preponderance of evidence to prove violation did occur, therefore the allegation is substantiated .

Regarding allegation: Licensee does not ensure that facility is sanitary.

LPA interviews with clients C1-C5 indicate that clients bedrooms were unsanitary, during the investigation LPA observed stain on the bed sheets, the floor, the wall. Observed cigarettes butts, left over food in bedrooms. The water fountain in lobby and in the dining room had visible mold, stain, and calcium deposits surrounding the water faucet. About the allegation above all the staff agreed the allegations are true. LPA interviewed clients C1-C5, all clients stated the facility is in unsanitary condition. Based on Observation interviews there is sufficient evidence to support the allegation, There is a preponderance of evidence to prove the allegation violation did occur, therefore the allegation is substantiated .

Regarding allegations: Facility is in disrepair.

On 09/26/23, LPA observation and interviews staff S1-S5 about the allegation above all the staff agreed the allegation is true, some of the clients room do need repair, LPA observed the ceiling inside C3 bathroom have water damage and cracks.

Based on Observation interviews and records review there is sufficient evidence to support the allegation: There is a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is substantiated .

Exit interview was conducted a copy a of the report and appeal rights were provided to Administrator Flores.