Complaint Investigation Report

In regards to the allegations "Facility staff not ensuring kitchen is clean and facility staff not ensuring dining room / kitchen is free of cockroaches". It was alleged that kitchen is not clean and there are cockroaches. LPA toured the kitchen and dining room and observed lunch being served. The kitchen and dining room were clean. LPA didn't observe any evidence of cockroaches in the kitchen or in the dining room. Interviewed Wellness Coordinator (WC) and staff denied the allegations. Interviews with staff show that the kitchen and dining room are cleaned before and after each mealtime. During the investigation LPA observed staff are cleaning tables and mopping dining area after lunch. Interviewed WC stated that pest control comes every month as a preventative measure. LPA reviewed facility pest control invoices (service dates: 06/10/24, 07/08/24, 07/22/24) and no cockroach activity was noted during the inspections and / or services. Residents interviewed could not corroborate the allegations. Interviewed residents stated that they have not seen any cockroaches in the kitchen / dining area.

In regards to the allegation "Facility staff not following proper infection control practices" . It was alleged that kitchen staff is coughing and not covering his/her mouth and not wearing gloves. Interviewed staff denied the allegations. WC stated that not witnessed any kitchen staff coughing without covering their mouth. If the staff member is sick, they are advised to call out sick or wear a mask. All kitchen staff are aware that they need to wear gloves when handling food. All interviewed staff stated that they are not coughing without covering their mouth. They were not witnessed that kitchen staff coughing and not covering their mouth. They stated they always wearing gloves in the kitchen. LPA observed kitchen staff serving lunch at the time of visit. Kitchen staff were observed to be wearing gloves while working in the kitchen and serving the meals to the residents.