Complaint Investigation Report

In regards to the allegation "Staff is denying resident's representative the right to represent resident in matters pertaining to the resident's residency at the facility." it was alleged that the facility did not allow R1's representative to represent R1 regarding their needs and services received at the facility. (6) of (6) Staff interviewed denied the allegations. (5) of (5) residents interviewed could not corroborate the allegation. Interviews with staff show that R1 had their needs met for their duration of their stay in the facility. R1 left the facility in July 2023. Interviews show that there had been an ongoing dispute that started in November 2021 between R1's relative and the facility regarding a rent increase. R1's relative became R1's responsible party and Power of Attorney on 9/10/2022. R1 was self responsible up until that point. Interviews conducted also show that administrators of the facility and representatives of the corporation were in contact with R1's relative from the start of the dispute up until the day that R1 left the facility. LPA was not provided proof that the facility did not allow R1's power of attorney to represent them during the time they were R1's representative. Based on observation, interviews and file review; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit Interview conducted and a copy of this report was provided.