Complaint Investigation Report

198603162-10-13-2023-28-AS-RORN-CWPLK7-20231017084903

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

GREATER LA AC/SC , 1000 CORPORATE CNTR DR. ST 500

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/28/2023 and conducted by Evaluator Alberto Lopez

COMPLAINT CONTROL NUMBER: 28-AS-20230928134929

This report is written to correct the citation from 97555(a) to 87555(a). Nothing else has changed.

Allegation: Staff serves resident cold meal(s). it is alleged that the facility servers meals undercooked and cold. LPA interviewed six staff (S#1-S#6) and nine Residents (R#1-R#9). 4 of 6 staff interviewed stated that food is served hot but when served onto the cold plates it losses heat rapidly. 8 of 9 residents collaborated the allegation that food is served cold most of the time.9 of 9 residents could not collaborate the allegation that food is undercooked. Some staff stated they will reheat food for residents in micro-wave when asked. Some staff stated that 3 ovens in the kitchen are in disrepair and staff had used the ovens previously to warm the plates. Several staff stated that facility does not own a dish warmer that would solve the issue of food being served cold.

Based on observation, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies cited according to California Code of Regulations, Title 22. See LIC 9099D.