Complaint Investigation Report

Interviews with staff show that residents are offered seconds after everyone has received a meal and residents can request different meals ahead of time also. Interviews do not show that the facility runs out of meals or refuses to provide other options to residents. Based on interviews, observations and files reviewed; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Facility staff does not respond to residents’ call buttons in a timely manner. " it was alleged that staff will take long to address residents call button. (5) of (5) staff interviewed denied the allegation. (5) of (6) Residents interviewed could not corroborate the allegation. Interviews with residents detail staff responses from call buttons to be anywhere between 2-10 minutes depending on how busy staff can be. During the visit and unknown to staff, LPA entered room #207 and pulled the emergency cord. Staff arrived within 2 minutes to check in on residents of that room because of the pull cord. Interviews with staff state that no emergency signals are ignored. Based on interviews and observations; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Facility staff retaliates against residents for making complaints." it was alleged that facility staff neglect the care of residents because of residents that make complaints. (5) of (5) staff interviewed denied the allegation. (5) of (6) Residents interviewed could not corroborate the allegation. Interviews do not show that staff retaliate against residents for making complaints. Interviews with staff state that they will always listen to resident complaints and address any issue. LPA did not observe residents being neglected at the time of the visit. Based on interviews and observations; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Facility staff are not ensuring safety of residents' personal possessions." it was alleged that there has been theft of clothes, radios, and small amounts of cash at the facility. (5) of (5) staff interviewed denied the allegation. (5) of (6) Residents interviewed could not corroborate the allegation. Interviews do not show that there have been witnesses to acts of stealing in the facility. LPA was not provided with a name of who was stealing items in the facility.....