Complaint Investigation Report

LPA observed housekeeper’s caddy with comet bleach and less than half bottle of Windex, storage area was observed with one gallon of laundry detergent, one Windex bottle, and some bottles of carpet cleaner. Housekeeper showed LPA an additional multipurpose cleaner. Interviews conducted with residents revealed, staff clean residents’ rooms daily. However, they cannot remember when the carpet was clean. Interviews with manager revealed supplies have been purchase as requested by staff. Upon asking the staff if there were any additional cleaning supplies, they stated there weren’t any other cleaning supplies. Per staff they use what they have available to clean. Even though manager may purchase cleaning supplies, at the time of the visit there were no sufficient cleaning supplies to properly clean and disinfect different areas of the facility.

Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview was conducted an a copy of this report, LIC9099D, and appeal rights were provided.