Complaint Investigation Report

LPA observed copy of letter from Social security office dated 12/9/22, indicating that the facility had submitted a request to be the representative payee for Resident #1. Per Administrator, the facility did not receive a payment for Resident #1 for approximately 3 months during the period of January - March 2023 . According to the Administrator, the facility eventually received a lump sum check for the period of January - March 2023 in the amount of $1874.46, which did not include resident #1's P & I money. LPA reviewed copies of checks received by facility, and observed that the facility received less than the amount that was owed during the time that resident #1 resided at the facility. Facility P & I records for Resident #1, indicate that resident #1 received $668.00 in P & I money during the month of March 2023. Administrator stated that the facility received a check for May 2023 and June 2023, which were not cashed by the facility because Resident #1 moved on 4/30/23.

Residents interviewed were unable to corroborate the allegation. Five out of six residents interviewed stated that the staff are not mismanaging their personal funds. Resident #1 was unable to provide information regarding the amount that he believes is owed to him.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Assistant Administrator, Gloria Gibson. Copy of report was provided.