Complaint Investigation Report

Regarding the allegation that staff is not providing laundry service to residents. Staff interviewed denied the allegation. Staff interviewed stated that staff are providing laundry service to all residents. Staff interviewed stated that laundy is done 7 days per week. Residents interviewed were unable to corroborate the allegation. 5 out of 5 residents stated that staff do provide them with laundry service. Regarding the allegation that residents are not receiving PRN medication as requested, staff interviewed denied the allegation. Staff stated that medication is given as prescribed, and PRN medication is administered as needed. LPA reviewed a sample of resident medication on today's visit, and did not observe any deficiencies. Residents interviewed were unable to corroborate the allegation. 5 out of 5 residents stated that they have no problems with receiving their medication.

Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. An exit Interview conducted and copy of report was provided to Ms. Gibson.