Complaint Investigation Report

Administrator stated that the pest control company was coming to the facility on today's date. However, Administrator received a phone call from pest control company, while LPA was present, and the pest control company rescheduled for 8/29/23. Residents interviewed corroborated the allegation. Two out of three residents stated that there are bed bugs at the facility.

Regarding the allegation that staff have not repaired the facility's dryers, the investigation revealed the following: The facility has 2 set(s) of washer and dryers, in Unit 1 and in Unit 3. Administrator and staff interviewed confirmed the allegation. They stated that the facility dryer(s) in Unit 1 and Unit 3 have been out of order for several months. Administrator stated that the company they are leasing the washer and dryer from, said there are parts that have to be ordered, and they are waiting for those parts. Residents interviewed corroborated the allegation. They stated that both the washer and dryer in Unit 3 are in disrepair, and in Unit 1, the dryer is in disrepair. LPA observed the following in Unit 3: an out of order sign on the washer, and observed that the dryer starts and spins, but is not warm enough to dry clothes. LPA observed the following in Unit 1: the dryer was unplugged and not in use, the washer appears to be operational.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are being cited according to California Code of Regulations, Title 22 Division 6, Chapter 1.

An exit interview was conducted with Mr. Alonzo. A copy of the report and appeal rights were provided.