Complaint Investigation Report

Regarding allegation: Facility staff are financially abusing resident. LPA Calderon interviewed 3 out of 3 staff. LPA Calderon asked S4 and S5 " Does this facility handle P&I's of the residents? S4 stated " No families handle their fiances." S5 stated " no we don't" . In the interviews S3 and S4 both stated no issues on financial abuse towards residents. LPA Calderon attempt to visit 3 out of 4 residents were attempt interviews due to cognitive ability. 1 resident during the interview stated "No issues financially and no issues with the facility. LPA Calderon reviewed supportive document given to Administrator TIffany Elisaldez by Chase Bank.

" On 5/30/2020, you filed claim with JP Morgan Chase Bank for an unauthorized online remote deposit of a $5,000 check that took place on 5/27/2020 that were posted to your bank account."

"On 5/27/2020 our fraud team issued a comment on your account that your online banking log in credentials were potentially compromised. "

On 6/4/2020 the check references above was returned unpaid.

Based on the interviews with residents and staffs and reviewing documentation gathered, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was held with House Lead Armando Salvador, and a copy of this report was provided and a copy of the appeal rights were given.