Complaint Investigation Report

The investigation revealed the following: regarding the allegation “Staff spoke inappropriately towards a client.” It is alleged staff spoke inappropriately to a client. On 7/21/2025, LPA Ramirez reviewed Incident Report dated 6/6/2025, which revealed that C1 made an inappropriate comment to S2 and S2 repeated the same inappropriate comment back to C1. Interview with S4 revealed that they witnessed S2 speak inappropriately to C1 on 6/6/2025. Interview with S1 corroborated the allegation that staff spoke inappropriately towards a client. S1 revealed on 6/7/2025, S2 was placed on leave and taken off the schedule pending an internal investigation. Review of Coaching and Corrective Action (CCA) form dated 6/19/2025, revealed after an internal investigation conducted by the facility, S2 was terminated as result of the verbal altercation that took place on 6/6/2025, involving C1. Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . LPA Ramirez will issue one (1) Type B deficiency.

Exit interview was conducted. A copy of this report, 9099-D and appeals rights was provided via email.