Facility Evaluation Report

Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced Case Management Visit- Incident on 02/17/2026. LPA was greeted by Administrator Jasmine Thomas and explained the purpose of the visit.

On 02/07/2026, LPA Ramirez received an Incident Report that revealed the following: on 02/05/2026 during PM shift, staff#1 (S1) allegedly engaged in verbally abusive towards client#1 (C1). It was reported that S1 denied C1 food when C1 requested food and raised her voice, stating words to the effect of “When I am speaking to you, you need to look me in my face at all times,” while appearing to intimidate or bully C1. Another staff member (S2) intervened and informed C1 that they were allowed to consume the food item and encouraged C1 to do so. It was reported that S1 instructed S2 to not intervene when S1 was speaking to the clients. S2 responded to S1 that the situation was not worth escalating and that S1 actions could trigger a behavioral expression. S1 allegedly replied that this was S1’s intention. S1 was immediately placed on administrative leave on 02/06/2026, pending an internal investigation. Local police were notified of the incident, and an incident report was filed. Adult protective services (APS) and East Los Angeles Regional Center (ELARC) were notified of the incident.