Complaint Investigation Report

Regarding the allegation that : Facility does not provide a safe environment for resident. The investigation consisted of interview(s) with Administrator, Staff #1 - Staff #4, and Resident #1 - Resident #5.

Administrator and staff interviewed stated that the facility does provide a safe environment for resident(s). Staff interviewed stated that resident(s) are assessed upon admission and are regularly observed for changes in condition. Residents interviewed were unable to corroborate the allegation. Five out of five residents interviewed stated that the facility does provide them with a safe environment.

Regarding the allegation that : Facility staff are not adequately providing resident assistance and supervision while in care. Administrator and staff interviewed stated that staff are providing adequate assistance and supervision. Staff interviewed stated that they check on residents frequently, and they assist residents according to the resident(s) care plan. Residents interviewed were unable to corroborate the allegation. Five out of five residents interviewed stated that staff are providing them with assistance and supervision.

Regarding the allegation that : Facility staff are not ensuring that resident is adequately fed while in care, and facility staff are not ensuring that resident is adequately hydrated while in care. Administrator and staff interviewed, stated that the staff do ensure that resident(s) are adequately fed and hydrated while in care. They said that the facility provides a sufficient amount of food and beverages to resident(s) and they assist resident(s) with eating and drinking, if they need assistance. Residents interviewed were unable to corroborate the allegation. Five out of five residents interviewed stated that staff do ensure that they are receiving enough food and hydration at the facility.

Regarding the allegation that : Resident's sensor alert device was not working properly. Administrator and staff interviewed stated that the sensor alert devices are in resident room(s) in memory care. Staff interviewed stated that the sensors detect motion, and alert the staff if a resident falls, or is moving around in the room. Staff interviewed stated that the devices are working properly. Residents interviewed were unable to corroborate the allegation. Five out of five residents interviewed stated that that the sensor alert devices are working properly. LPA observed that the sensor alert devices are working properly.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted, and a copy of the report was provided.