Complaint Investigation Report

During interviews with the residents, one (1) out of six (6) residents interviewed corroborated the allegation that at times the facility does not have enough food. One of the residents interviewed stated that the food supply is "up and down" at times. Another resident interviewed stated that they get enough food and haven't been aware of the facility being out of food in the past. During interviews with the staff, zero (0) out of three (3) interviewed stated that they do not have a sufficient food supply. One of the staff interviewed stated that they make sure that every resident gets food when they request for it. Another staff interviewed stated that residents get three (3) meals per day along with snacks, and that grocery shopping is done every week. Upon checking the facility's perishable food supply, LPA determined the required 2-day supply was not met for the six (6) residents living in the facility.

In regards to the allegation that "Staff would not allow resident to have a visitor," it is alleged that family members of R1 have not been allowed to visit R1 since 7/3/2024 due to R1's Power of Attorney (POA) request that they do not visit R1 due to safety concerns. During interviews with the Residents, one (1) out of six (6) residents interviewed did not corroborate the allegation. R1 explained during the interview that they would actually like their family that was prevented from visiting them on 7/15/2024 to visit them. None of the other residents interviewed stated that they are prevented from receiving visitors at the home. During interviews with the staff, none of them corroborated that they are improperly restricting the visitation rights of residents. One staff member interviewed stated that R1 has been financially abused and neglected by the family members in the past, and that is why R1's POA has requested that the other family members of R1 do not visit them at the facility. During record review of R1's POA document LPA did not observe anything in writing indicating that POA can restrict R1's visitation rights. LPA was not provided any legal documentation indicating that R1's visitation rights can be restricted by the facility staff.