Complaint Investigation Report

In regards to the allegation that " Staff are sleeping during working hours," it is alleged that multiple staff members have been sleeping on the facility couches, chairs, or out in their cars during their shifts. During interviews with the staff members and witness, one (1) out of twelve (12) corroborated the allegation. One of the staff members stated that they have never witnessed staff sleeping during their shift, and they ensure that the overnight shift are awake during their shifts by using a group chat text message thread to check on them. Another staff member stated that staff members are not sleeping during their shift, and that lead staff are responsible for checking to make sure that staff are alert and being attentive to the clients. LPA obtained photographs that appear to show some staff members sleeping or resting at the facility, however it cannot be determined if these photographs were taken during their breaks or outside of their scheduled shift.

In regards to the allegation that " Facility is operating out of staff ratio," it is alleged that some staff are leaving the facility early during shift changes, and that clients are left unattended and unsupervised which causes the facility to be out of ratio, since some clients in the facility require 2:1 and 3:1 supervision. During interviews with the staff members and witness, one (1) out of twelve (12) corroborated the allegation. One staff member stated that they have never witnessed staff leaving the clients unattended, nor have they witnessed staff members leaving their shift early causing them to be out of ratio. Another staff member stated that this has not been occurring, and in the event of an emergency lead staff or the administrator will step in to ensure that required staffing ratios are adhered to. During the two (2) visits at the facility, LPA observed that the facility was maintaining appropriate staffing ratios.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview was conducted with Eduardo Alvarez and a copy of this report was provided.