Complaint Investigation Report

LPA did not observe any roaches or bugs in the facility. Based on the information obtained, the allegation is unsubstantiated.

It's also alleged residents' rooms are not kept clean. Staff indicated rooms are cleaned often and management has also helped clean the rooms while there were staffing shortages during the COVID-19 outbreak. Residents interviewed indicated staff clean often and do a good job of cleaning their rooms. LPA inspected 17 bedrooms and observed all rooms to be clean. Based on the information obtained, the allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.