Complaint Investigation Report

Allegation: Staff are not providing adequate food service for resident. The complaint alleges residents in the memory care unit are not provided adequate snacks because staff are not always providing snacks to residents, and resident (R1's) authorized representative was asked to buy snacks for the resident. Resident interviews revealed that in January 2025- February 2025 drinks were available in the 1st floor lobby area and/or kitchen. On 2/6/2025, during the physical plant inspection after lunch meal the kitchen, common areas, and Memory Care Unit cabinets and refrigerator, it was observed that the 1st floor lobby area only offered drinks to residents, and the Memory Care Unit refrigerator did not have an adequate supply of snacks in the refrigerator. Staff stated they have never asked R1's authorized representative to pay for snacks. However, staff interviews revealed that the memory care unit did not at that time have on hand snacks for residents every day, and only some staff took initiative to request snacks from kitchen staff if needed. Staff stated that when family request specific snacks that are not typically provided by the facility they are encouraged to bring those snacks to the facility. Staff also stated that snacks should be provided in between regular meal times. Per Admission Agreement, the facility "will serve three (3) nutritionally balanced meals and snacks daily to residents at La Posada." Based on observations and picture evidence, there is sufficient evidence to support the allegation.

Based on interviews conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is cited according to Title 22. See LIC 9099D.

Exit interview was conducted with Executive Director Beatriz Rome Lui. A copy of the report and appeal rights were provided.