Complaint Investigation Report

The investigation revealed the following: regarding the allegation “Facility did not keep accurate record of client medication.” It is alleged staff did not accurately record medication administered to C2 on 12/2/2024. On 7/22/25, LPA Ramirez conducted a review of C2’s medication administration record (MAR) dated December 2024, and it revealed on 12/2/2024 C2 was administered their medication according to their physician’s orders, however, staff did not complete MAR to document medication administration. Review of Corrective Action Plan (CAP) dated 6/3/25, corroborated this allegation. The interview with Administrator Arguelles corroborated this allegation. Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

One (1) deficiency was cited during this complaint investigation. Exit interview was conducted. A copy of this report was provided via email.