Complaint Investigation Report

Allegation: Facility staff are interfering with resident's sleep . It is alleged that on July 19, 2026 at

2:20 AM a care staff knocked on the door, woke up the resident, and entered the room to take out the trash. The complaint alleges staff are not properly trained because they do not know the difference between an independent resident and one that requires supportive care. A total of six (6) staff were interviewed. All staff denied the allegation. According to staff interviews, staff are not supposed to check on independent residents, unless there are any condition changes. Staff interviews revealed that resident room trash is picked up at least once a shift or more often, such as when incontinence briefs are changed. Staff start their shift by conducting resident checks, and resident that are more independent are not typically disturbed in the middle of the night. Staff acknowledged 2:20 AM is an unreasonable time for night shift staff to enter a resident's room to take out the trash. A total of 10 residents were interviewed. Four (4) out of 10 residents stated night shift staff has occasionally interrupted their sleep between the hours of 2 AM - 3 AM by entering their rooms to take out the trash. However, residents stated they were isolated incidents. Interviews revealed that there have been issues in the past about staff entering rooms at night and disrupting the sleep of independent residents. The issue was last addressed during the June 2026 Resident Council meeting. It was reported that sometimes staff pick-up the trash late or postpone trash pick-up because of an emergency during the shift.

Based on interviews and record review, the finding indicate that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Exit interview conducted with Executive Director Chanel Sanchez. A copy of the report was issued.