Complaint Investigation Report
Census57
Date signed04/11/2023 05:32:44 PM
Name of licensing program analystAngelica Rea
Name of licensing program managerLisa Hicks
LPA reviewed invoice dated 4/1/23 provided to resident #1s family member. The invoiced did not provide a written detailed explanation of the additional services to be provided at the new level of care and an accompanying itemization of the charges.
Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.
An exit interview was conducted with Ms. Wyatt. A copy of the report and appeal rights were provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction