Complaint Investigation Report

In regards to the allegation " Staff did not keep facility free of insects" It was alleged that R1's room and the facility has had a roach problem that was not being addressed by the facility. (7) of (7) Staff interviewed denied the allegation. (8) of (8) Residents interviewed could not corroborate the allegation. Interviews state that R1 left the facility on 10/31/23 but prior to moving out, did inform staff of there being roaches in their room. The room was treated on 10/10/23 by a pest control company that is contracted by the facility. LPA observed documentation of R1's room being serviced on this day by the pest control company and their notes state there were no findings noted during the visit. Staff interviewed stated that when R1 informed the staff of the issues, the staff addressed it and did not ignore it. LPA observed the room where R1 previously resided in and did not observe any roaches or other pests. During the tour of the facility, LPA did not observe any roaches or pests throughout the facility. Residents interviewed did not state that staff are not keeping the facility free of insects. Based on interviews, observations, and record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation "Staff disposed of resident's personal belongings without resident consent" it was alleged that staff disposed of R1's property such as a contact book, refrigerator, new clothes, new purses and other valuable items without their consent because it had roaches when they moved out. (7) of (7) Staff interviewed denied the allegation. (8) of (8) Residents interviewed could not corroborate the allegation. Interviews show that facility staff were not the ones who moved R1's personal belonging out of the facility when R1 moved out. R1 and their family had hired a moving company to move R1's personal belongings out from the facility on 10/31/23 and facility staff were not involved. Interviews did not show that staff of the facility were involved in throwing away any of R1's belongings. File review does not show a list of personal property and valuables designated for the facility to safeguard for R1. Based on interviews, observations, and record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview conducted and copy of this report was provided.