Complaint Investigation Report

In regards to the allegation "Staff does not ensure air quality is safe for residents in care" it is alleged that

unhealthy air enters R1's room causing them health problems. (5) of (6) Staff interviewed denied the allegation. (9) of (10) Residents interviewed could not corroborate the allegation. Interviews state that R1 has spoken to facility staff regarding toxic air entering their room through the vents multiple times a day causing their skin and eyes to burn. All staff interviewed denied seeing any toxic dust and air entering R1's room but (1) of (6) staff interviewed added that R1's experience could be valid. LPA Villalobos interviewed R1 in their room between 10:30am-11am and did not observe any dust or other particles coming out of R1's vents. LPA did observe that R1 has covered their vents with cardboard and tape except for one vent in the bathroom. LPA was provided a bottle of dust and lint that was alleged to have come out of the vent. It was explained to LPA that is was something more toxic than regular dust. LPA did not observe dust particles to be flowing in the air while in R1's room. All other residents interviewed were not aware of any issues with the air quality of the facility and did not observe any dust flowing out of their vents. LPA did not observe any dust or other particles coming out of any vents from the rooms LPA toured. Interview with NP states that R1 has a medical condition that has been going on for years regarding their eye health. R1's eye health has been in decline for years and occasionally causes pain and discomfort. NP did not suggest any correlation between R1's eye health and any issues with the air quality of the facility. File review does not show that there is any medical record of R1 having burns or negative experience from the air quality in the facility. Based on interviews, observations, and record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview conducted and a copy of this report was provided.