Complaint Investigation Report

The investigation revealed the following: regarding the allegation “Staff mismanaged clients' funds.” It is staff mismanaged clients’ funds by not maintaining accurate and current ledger of clients’ cash resources. Two (2) out of the two (2) staff interviews corroborated this allegation. LPA attempted interviews with C1, C2 and C4. Due to documented intellectual disabilities, and because C1, C2 and C4 are non-speaking or use limited speech, their responses could not be relied upon. Interview with C3 and C5 did not corroborate this allegation. Interview with C1-C5’s placement agency revealed that in February 2026, it was discovered that facility staff was not accurately logging C1, C2 and C4’s cash balances for the month of December 2025. Review of Eastern Los Angeles Corrective Action Plan (CAP) corroborated this allegation. Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated .

“Staff did not ensure that clients in care had reasonable privacy” It is alleged that staff did not ensure clients’ in care had locks on their bedroom doors. Two (2) out of the two (2) staff interviews corroborated this allegation. LPA attempted interviews with C1, C2 and C4. Due to documented intellectual disabilities, and because C1, C2 and C4 are non-speaking or use limited speech, their responses could not be relied upon. Interview with C3 and C5 did not corroborate this allegation. Interview with C1-C5’s placement agency revealed that staff should have installed bedroom door locks on C1-C5’s doors per HCBS federal requirements, last year. Review of Eastern Los Angeles Corrective Action Plan (CAP) corroborated this allegation. Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated .