Complaint Investigation Report

It was alleged that staff do not provide Resident #1 (R1) with basic needs such as showers and hair grooming. LPA interviewed six (6) out of six (6) residents and no concerns regarding unmet basic needs were noted. Residents appeared clean and no health and safety concerns were observed. Three (3) out of the three (3) residents who were capable of verbal interviews, including R1, stated that they are offered and provided showers by facility staff. Residents stated that showers are on a consistent schedule to be provided at least two (2) times a week. Two (2) out of the three (3) residents stated they like the showers provided by facility staff. R1 stated that they refuse full body showers because of concerns of falling. R1 stated that they are offered and provided with bed baths to accommodate, however, their hair does not get washed. R1 and staff interviewed stated that R1’s hair gets washed in the shower and cannot be washed during the bed bath. Due to shower refusals, R1’s hair had not been washed since February 2026. Staff stated that they encourage R1 to shower so that their hair can be washed and have contacted outside agencies to provide additional resources and support to R1. R1 confirmed that staff consistently encourage showers for hair washing, however, R1 does not feel safe to go into the bathroom for a standing or sitting shower. During today’s visit, LPA observed a hair washing funnel and a portable hair washing basin that were purchased by the facility for washing R1’s hair without having to get out of bed. Staff interviewed stated that R1 still refuses hair washing. LPA observed logs of documented refusals. LPA contacted R1’s responsible party and the Long-Term Care Ombusdman throughout the investigation and no evidence supporting the allegation was noted. Therefore, based on interview, observation, and record review, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation “Staff do not ensure resident's basic needs are met” is deemed UNSUBSTANTIATED at this time.

No deficiencies cited. Exit interview conducted. A copy of the report was issued.