Complaint Investigation Report

Interview with Staff #1 (S1) at 3:15 p.m. today revealed beverages are always offered, and snacks are kept in the kitchen and provided upon request. The memory care unit also has a designated snack cart. Interview with Staff #2 (S2) at 1:30 p.m. today revealed snacks are available in the kitchen and memory care snack cart, and all snacks are provided upon request. Interview with kitchen staff, Staff #3 (S3) at 1:10 p.m. today revealed that residents often approach the kitchen for snacks without any issue. Interviews with seven (07) out of seven (07) residents today revealed no residents have been denied snack or beverages, though at least three (03) were unaware of how to get snacks.

Based on observations and interviews, the facility offers snacks and beverages to residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.