Complaint Investigation Report

Allegation: Staff did not prevent the residents from having access to cleaning supplies.

It is alleged that staff did not prevent the residents from having access to cleaning supplies. On a visit by Ombudsman on 5/14/2024 Ombudsman observed that a dog collar was being used to secure the cleaning supply cabinet. During the facility tour LPA was not able to observe said collar, LPA did observe that an appropriate lock was securing the cleaning supplies. However, Ombudsman was able to provide a picture of this collar. LPA interviewed the Administrator, and it was revealed that this collar was in fact in place of an actual lock but that a new locking device has been implemented. Based on observations and interviews this allegation is deemed Substantiated at this time.

Allegation: Staff did not provide solid waste bins with tight fitting lids.

It is alleged that staff did not provide solid waste bins with tight fitting lids. On a visit by Ombudsman on 5/14/2024 Ombudsman observed that trash bins throughout the facility did not have tight fitting lids on them. Ombudsman was able to provide a picture of trash cans without lids. LPA interviewed Administrator and it was discovered that Administrator was not aware of this regulation. During facility tour LPA observed that trash cans do have lids, however Administrator admitted to not having trash cans with lids prior to LPA's visit. Based on interview and observation this allegation is deemed Substantiated at this time.

Citations issued. Appeals rights discussed and provided. Exit Interview conducted. A copy of this report provided to Administrator.