Complaint Investigation Report

Facility is not following Covid-19 screening protocols.

It is alleged that facility staff are not screening visitors for Covid-19 symptoms by taking visitor's temperatures and that facility staff is not wearing mask around the facility. Upon entry to the facility, facility staff did not take LPA's temperature and staff were observed to not be wearing mask during the initial part of the visit. After approximately five minutes into the visit staff put their mask on. Based on the information obtained through observation this allegation is deemed Substantiated.

It is alleged that during a visit by a verified witness on 5/6/22 that the facilities dryer and the toilet in the resident bathroom to not be working properly. It was also noted that there were several cords on the ground throughout the facility that were a tripping hazard for the residents. LPA spoke with facility staff regarding this allegation. Administrator stated that the toilet and dryer have been fixed since 5/6/22. LPA observed facility staff pick up cords that were laying on the ground around the facility. Based on the information obtained through interview and observation this allegation is deemed Substantiated.

Resident(s) have access to harmful chemicals while in care.

It is alleged that facility has cleaning supplies that are not locked up and are accessible to residents. During the physical plant walk through LPA observed cleaning supplies accessible to residents and not locked away. Based on the information obtained through observation this allegation is deemed Substantiated at this time.

Doorknobs are obstructed to keep residents from moving freely throughout facility and leaving the facility.

It is alleged that facility has a device on the doorknobs entering the facility and in some resident bedrooms which stop residents from opening the doors. During the physical plant walk through LPA observed a device on the door to stop residents from opening the door. LPA also observed a device on a resident's door which stopped them from opening the door. LPA spoke with the administrator about this allegation and was told that they had it on there to stop residents from wandering in the middle of the night. Based on the information obtained through interviews and observation this allegation is deemed Substantiated at this time.