Complaint Investigation Report

It is alleged that facility does not have enough staff to meet the needs of all the residents. LPA had previously conducted interviews with residents, staff, and LTCO prior to coming to this visit. LPA also had conducted a case management visit on 2/16/22 where interviews were conducted. Based on the information obtained through interviews this allegation is deemed Substantiated. Facility does not have enough staff to support the needs of all of their residents. Resident #1 (R1) is not able to leave the facility for a walk or go on outings due to lack of staff. Deficiencies cited on LIC 9099 D. Appeal Rights explained. Exit Interview conducted.