Senior Care Records.

Complaint Investigation Report

Pearl of West Hills, INC, West Hills12/23/2021Licence 197609889

Census4
Date signed12/23/2021 02:48:34 PM
The inspector’s account

Staff does not allow resident to keep personal items in their drawer spaces

It is alleged that the facility administrator and staff does not allow resident to keep personal items in their drawer spaces. LPA's conducted interviews with residents and facility staff from approximately 10:20-11:20am and observed resident belongings stored in drawers. Based on information obtained through interviews and observations during the visit this allegation is deemed Unsubstantiated at this time.

Staff did not make medications inaccessible to residents

It is alleged that the facility administrator and staff did not make medications inaccessible to residents.

Upon entry to the facility a physical plant tour was conducted from approximately 9:50am-10:10am. LPAs observed medications labeled, locked, and inaccessible to residents. Based on observations during the visit this allegation is deemed Unsubstantiated at this time.

Staff did not report incidents as required

It is alleged that the staff did not report incidents as required. There were no incidents reported at the visit. Based on information obtained through interviews and observations during the visit this allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report emailed to administrator with signature.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction