Complaint Investigation Report

Interview with R1 at approximately 9:35 a.m. revealed they had never been hit by the administrator and enjoyed the facility. Interview with a social worker at R1’s day program at 11:30 a.m. revealed R1 had difficulty adjusting to the day program as well. The social worker also did not observe any marks or bruising on R1. Record review of R1’s file indicated some cognitive impairment but otherwise no pertinent information. LPA observed no bruising or marks on R1 during the interview. Based on observations and interviews, nobody indicated that the administrator had hit or hurt R1. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation “Staff denied a resident from food while in care” it was alleged the administrator denied R1 a second portion of food when requested. Interview with the administrator revealed R1 was diabetic and often requested food s high in sugar when they saw other residents eating. The administrator noted they had to verbally redirect R1 from eating pastries and cakes as they may be harmful to their health. The administrator also confirmed they never denied R1 any food and offered healthier options instead. Interviews with R1 and R2 revealed that neither had been denied food and both were fed well and enjoyed the facility food. Record review revealed R1 was taking medication three (03) times daily for diabetes. LPA observed adequate supplies of perishable and non-perishable food in the home. Based on observations, interviews, and record review, the administrator offered R1 healthy alternatives but never denied R1 any food. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety hazards were observed during today’s visit.

Exit interview conducted. Copy of report provided.