Complaint Investigation Report

Interview with Client #3 (C3) at 9:20 a.m. today revealed S1 has never used a hose to spray any clients, and S1 has never abused any clients. Interview with C2 revealed they witnessed C1 trying to break the garage door, so S1 sprayed C1 with the garden hose for about four (04) minutes. Interview with S1 revealed they have never abused any clients nor used the hose to spray C1. S1 recalled that about two (02) weeks ago, C1 was banging at the rear sliding door which S1 identified as C1's way of wanting to go outside. S1 further stated that C2 has made up some stories in the past few weeks. Interview with C2’s service coordinator confirmed that C2 has made up some stories in the past few weeks. Interview with the administrator corroborated S1's and C2's service coordinator's statements. Based on interviews and observations, S1 did not use the hose to spray any clients in the home. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety risks were observed during today’s visit.

Exit interview conducted. Copy of report provided.