Complaint Investigation Report
R1 is getting all the additional care that is needed to be provided by the facility when assess by the wellness director yearly. Regarding the increased costs of service, ED has been trying to negotiate a price increase with the reporting party since November of 2023 and the family refuses to accept the increased amount regarding board and care. According to the facility program and record review, ED has been following the 60-day advance notice for a fee increase. Interview sixteen (16) residents out of one hundred seven (107) residents at the facility regarding the above statement are untrue, ten (10) out of sixteen (16) residents expressed no concern regarding this allegation.
Based on the information received and record review this allegation is unsubstantiated this time.
Allegation #3: The staff did not follow the physician's instructions for prescribed medications.
It was alleged that staff did not follow the physician's instructions for prescribed medications. To investigate this investigation, LPA reviewed the Centrally Store Medication Destruction Record (CSMDR) and Medication Administration Record (MAR) of R1. All staff (S1, S2, S3 and, S4) stated that R1 always received their medication as prescribed but resident has a history of refusing their medication and they can’t force the resident to take it. LPA reviewed the Medication Administration Record (MAR) and observed that from February 2023 to July 2023 and from April 2024 to May 2024 the resident medication was given in a timely manner and R1 refused to take their medication occasionally. LPA interviewed sixteen (16) residents about the allegation, and ten (10) out of sixteen (16) residents revealed that it was untrue. Residents stated that they always get their medication as prescribed by their physician and that the staff gives it to them at the correct times.
Based on the information received and reviewed this allegation is Unsubstantiated this time.
Allegation #4: Staff interfered with the resident's sleeping/bedtime.
It was alleged that staff interfered with the resident's sleeping/bedtime. It was alleged that medication was given at an inappropriate time causing R1 circadian rhythm to be interfered. To investigate this allegation, LPA interviewed five (5) out of sixty-five (65) staff and sixteen (16) out of one hundred seven (107) residents. Continue to LIC 9099-C
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction