Complaint Investigation Report

197603296-6-12-2024-31-AS-EMIR-D8XVTT-20240909164339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/10/2024 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20240610145500

Staff did not treat resident with respect.

Licensing Program Analysts (LPAs) Mariana Agban and Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPAs met with the administrator, Elvis Gutierrez, and advised him of the complaint. Today's investigation consisted of interviews with the administrator, staff, and residents. LPAs also conducted a physical plant inspection of the facility to insure the health and safety of the residents, and a review of records.

In regards to the allegations, it was alleged that on or around April 23, 2024, facility administrator yelled at Resident 1 (R1) and accused R1, or R1's pet of bringing scabies into the facility. There were no witnesses identified to confirm these allegations. Interviews with administrator and staff deny the allegations. Interviews with seven (7) of seven residents also deny the allegations, with several residents stating staff and administrator treat them with respect. Based on the information, there was insufficient evidence to corroborate the allegations of staff not treating residents with respect, or staff yelling at residents. Therefore, the allegation is deemed Unsubstantiated at this time. Administrator advised and a copy of this report issued.