Complaint Investigation Report

Interview with the licensee at 3:30 p.m. on 06/04/25 revealed the utility company turned off the facility’s power around 4:00 p.m. on Friday, 05/30/25 due to a scam. Telephonic interview with a utility company representative at 11:30 a.m. on 06/05/25 revealed the utility shut-off was the result of a mistake made by the utility company. The previous tenant had an outstanding debt of $19 which carried over onto the current tenant, the licensee. The licensee had no prior history of outstanding debts owed to the utility company. The representative noted that the utility company apologized for the mistake and turned the electricity back on 06/03/25. The licensee confirmed that power returned on 06/03/25. In the meantime, the licensee accommodated all six (06) clients by transporting five (05) to a facility in Camarillo. The remaining one (01) client visited with family until the electricity turned on. The licensee was issued a deficiency on 06/04/25 for not bringing clients to the designated shelter-in-place location listed on the facility’s emergency disaster plan. No clients staff, or the licensee noted any issues with the facility’s financial wellbeing. Interview with Staff #1 (S1) at 3:15 p.m. on 06/04/25 confirmed that they and Staff #2 (S2) used two (02) vehicles to take five (05) clients to the Camarillo house while the power was out. Staff brought all necessary medications, files, clothing and supplies to care for clients at the new location. Interview with S3 at 4:30 p.m. today confirmed that all clients were okay during the utility outage and all aspects of care were provided. Interviews with five (05) out of six (06) clients revealed they were accommodated appropriately during the power outage. Based on interviews and record review, although the facility’s power and water went out, there were no concerns for the facility’s or finances. Additionally, staff accommodated the clients’ needs and properly provided care by transporting five (05) clients to a new location with running water and electricity while one (01) client visited with family who had running water and electricity. Therefore, the allegations are deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.