Complaint Investigation Report

197603491-9-23-2022-31-AS-CHAS-CJS34E-20220930175458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/16/2022 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20220916125350

Staff failed to treat resident with dignity and respect

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit to finish investigation into the allegation above. LPA met with the administrator and explained the reason for this visit.

Staff failed to treat resident with dignity and respect

It is alleged that staff # 1 (S1) was saying inappropriate things to client #1 (C1) by calling C1 names and using vulgar language. LPA conducted a previous visit on 9/20/22 where LPA interviewed facility staff. During today's visit LPA interviewed C1 and other clients in the facility from 1:15-3:00pm. Information obtained through interviews revealed that S1 did have an incident where they said disparaging remarks towards C1. When the administrator was made aware of the incident C1 was removed from the facility and has since been terminated from their position. Based on the information obtained through interviews this allegation is deemed Substantiated at this time. Deficiency cited on LIC 9099 D. Appeal Rights explained. Exit Interview conducted.