Complaint Investigation Report

The investigation reveals the following: Regarding "Facility staff hit resident”. It is alleged that staff hit C1. LPA reviewed C1’s IPP and observed a history of fabrication. During the visit LPA interviewed the administrator. The Administrator denied the allegation stating staff has never hit the clients. The administrator further stated that this is the first time the facility has heard of the allegation. 2 out of 2 staff denied the allegation, stating they have never hit any of the clients. 3 out of 3 clients denied the allegation, stating staff has never hit them and they have not witness staff hitting another client.

The investigation reveals the following: Regarding "Staff failed to provide adequate food service”. LPA toured the facility with the Administrator and observed the emergency food supply and the pantry. LPA observed and took photos of sufficient two-day supply of perishables and a seven-day supply of non-perishables. During the visit LPA interviewed the administrator. The Administrator denied the allegation stating the facility receives weekly groceries and deliveries from Walmart. The Administrator further stated clients always receives seconds when requested. 2 out of 2 staff denied the allegations stating the clients receive breakfast, snack, lunch, snack, and dinner. Staff further stated if the clients ask for more food the facility has always provided the clients with more food. 3 out of 3 residents stated the facility always provide them with enough food.

The investigation reveals the following: Regarding "Staff provided inadequate supervision” It is alleged a client left the house without clothing. During the visit LPA interviewed the administrator. The Administrator denied the allegation stating the facility always have 2 staff on duty. The Administrator further stated there was an incident with a client who attempted to absent without leave (AWOL) and was exhibiting certain behaviors. Staff followed closely behind the client and tried to redirect the client. Staff was always present when the client attempted to AWOL. 2 out of 2 staff denied the allegations stating the facility schedules 2 staff during the day and 1 staff at night. 3 out of 3 clients stated the facility has 2-day staff and 2-night staff.