Complaint Investigation Report

continuation of allegation: " Facility has an insect infestation." Administrator and staff interviews revealed that the cockroach infestation problem has been going on for months. Ms. Duenas stated that they were not able to contract pest control services due to COVID-19 pandemic. However, pest control service companies continued to provide services to facilities; except for incidence of active COVID-19 cases in the facility. Resident interviews were attempted, but due to cognitive impairment the residents were unable to be interviewed. All staff acknowledged the cockroach infestation. During today’s visit, LPA observed live cockroaches, and dead cockroaches throughout the facility in the pest baits.

Allegation: “Foods are not properly stored.” The findings indicate that dry goods were observed to be stored in cockroach infested kitchen cabinets/storage areas. Holes in food packaging and evidence of cockroach consumption was observed. When staff was questioned by visitor about the observation the staff responded, “we do not use these cabinets.” Administrator stated the facility has different style of storing food. Staff interviews confirmed food packaging has been observed to be contaminated by cockroach infestation. LPA observed food storage in the garage, where there were cockroaches on the floor.

Allegation: “Facility is storing expired food.” Based on interviews conducted the findings indicate that on 3/30/22, the facility had expired canned goods on the shelves. Administrator and staff confirmed that the facility had expired canned goods and stated that they may have been misplaced, but that residents are not given expired food. LPA o bserved canned goods in the kitchen counters and garage. The expired food cans have not been discarded yet.

Allegation: “Facility is hazardous.” Based on observation and picture evidence the findings indicate that the wood ramp to enter the facility is warped and poses a tripping/fall hazard. Staff have placed a rug on top of the warped wood to prevent a tripping hazard. All staff acknowledged the disrepair of the ramp poses a tripping hazard. LPA observed and confirmed the ramp is a hazard to residents in care, staff, and visitors. Discarded bed springs and wheelchair was observed in the backyard. In addition, the facility floors were observed unswept, dirty, and not recently mopped; which poses potential health,